switched-on at home

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• At home
• What it means
• How it affects you
• When it's happening
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Homepage » At home » How switched-on affects you » Your switched-on home checklist

Your switched-on checklist

• Visit when it’s happening to find out when you are likely to experience changes to your services.
• There will be some disruption to your phone, broadband and ISDN services in the months and weeks leading up to the work and on the nights when your services get switched-on. This will typically mean that you will be unable to make outbound calls for up to three minutes or receive incoming calls for up to 30 minutes when phone services are switched-on. If you have a broadband service, this will be interrupted for up to 10 minutes when broadband services are switched-on.
• Most of these service interruptions will take place during the night, so most people shouldn’t even notice them.
• However, for the period these service interruptions last, you won’t be able to make any calls using your landline. This includes calls to the emergency services.
• So make a note to have your mobile phone charged. If your mobile phone is on a pay-as-you-go service, make sure it has credit in time for your switched-on dates, in case you need to make a call while we are switching over your services.
• We’ve been carrying out a great deal of testing and it’s very unlikely that any of your home equipment or technology will be affected.
• See how comprehensive our equipment compatibility testing procedures are.
• If you’d like to see the list of equipment we’ve tested visit your home equipment and technology.
• Read about the slight changes to your phone services.
• There will be some interruptions to new orders for telecoms products and services on your switched-on dates.